How to pack your boxes

Choose the right box

• Use a strong, double-wall cardboard box in good condition. Avoid old boxes with tears or soft corners.
• Pick a box that fits the contents snugly. Empty space costs money and lets items move.
• Each box can weigh up to 30 kg (67 lb). Split heavier loads into several boxes.

Pack the contents

• Wrap fragile items one by one in bubble wrap and keep them in the middle of the box.
• Fill gaps with paper or soft packing so nothing moves when you shake the box.
• Put liquids, creams and foods in sealed bags, then wrap them again.
• Remove batteries from devices where you can, and keep electronics in their original packaging if possible.

Seal and label

• Tape every seam with strong packing tape in an “H” pattern, top and bottom.
• Write the receiver's name, full address and phone number on the box, and put a copy inside too.
• Remove or cover old labels and barcodes.

Size, weight and how price is worked out

Like all carriers, we charge by whichever is greater: the actual weight or the volumetric weight (how much space the box takes up).

Example: a 20 × 16 × 16 inch box has a volumetric weight of about 37 lb, even if it only weighs 25 lb. A snug box saves money.

Boxes up to 50 inches on any side are fine for most services. For bigger items, pallets, crates or barrels, ask us first.

Make a packing list

Customs needs to know what's inside. List each item, how many, and its value in US dollars. Clear lists clear customs faster; vague ones like “gifts” or “personal items” cause delays.